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Our FAQ

Welcome to the Custom Concept Help Center. We’re here to answer any question you have about our services, products, and company, or Custom Concept in general. If you still can’t find the answer you’re looking for, please refer to our contact information below - we’d be more than happy to help you out.

Trickboard: Why do you suggest using a mat with the board?

We strongly advise the use of a mat for any beginners especially if you are using this product on slippery surfaces (laminate or flooring). The mat will provide you with safeguarding from slipping thanks to its anti-slip surface as well as protecting the floor and roller.

Trickboard: What is the weight limit for the board?

Maximum weight for the our Trickbords:

  • Classic boards: 120kg (265lb)

  • Optimal boards:120kg (265lb)

  • Pro boards:120kg (265lb)

  • Fish boards:120kg (265lb)

  • Surf Wave boards: 120kg (265lb)

  • Junior board: 60kg (132lb)

Trickboard: When can I expect my order to arrive?

Orders are typically processed within 2 business day and should arrive within 3-4 business days. As soon as your order is shipped you will be provided with a tracking number via email, so you are able to track the status of your shipment.

Board dimensions for our Trickboards: 

  • Classic boards: 87 x 28-31 cm 

  • Optimal boards: 89 x 31-19cm

  • Pro boards: 89 x 31-24cm 

  • Fish boards: 89 x 32-16cm 

  • Surf Wave boards: 88 x 39-22cm 

  • Junior boards: 71 x 23.5-13cm 

  • Roller: 36.5 x 13cm 

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Trickboard: What are the boards and roller dimensions? 

Yes, once you order has been processed you will receive a tracking number via email to track the status of your shipment.

Trickboard: I want to return my purchase what do I do?

Please look at our terms and condition policy (51- 52) which can be found in the section about us.

Please contact us to cancel your order. Our team will respond to you as quickly as possible. You can also find more information in our Terms and condition policy (37-40) which can be found in the section about us

You will be able to redeem your gift card or discount codes once you have started the check-out process.

Trickboard: How do I redeem a discount codes or gift card?

Trickboard: What if I wish to cancel my order?

Trickboard: Am I able to track my order?

If you have any additional questions or need more information, please contact us.

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